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Leeward Community College's Workforce Development Office (OCEWD) is located on the Diamond Head end of the Leeward Community College campus, with ample free parking. We are on the city bus line, which makes it convenient to commute from anywhere on Oahu.

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Get In Touch

ocewd@hawaii.edu
(808) 455-0477
96-045 Ala Ike, Room CE 101, Pearl City, HI 96782

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Customer Service – Service Excellence

Course Number (BUS5400)

Waitress ready to serve salads.

Course Description

This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today's rapidly growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job.

For hours and additional course requirements visit: http://ocewd.org/serviceexcellence/

Coordinator Contact

This class is conducted at the scheduled day and time using online software and may require participation in additional unscheduled online learning activities. ZOOM SESSIONS WEEKLY DURING CLASS HOURS. Students must have (1) full regular access to a computer and the Internet (2) have basic computer skills (i.e. copying, saving, renaming files); (3) be familiar with a standard word processor (i.e. MS Word); and (4) be proficient in navigating the WWW and downloading files.

Please call the instructor 808-551-5289 for more info.

Enrollment Requirements

10th grade reading level recommended.

Learner Outcomes

  1. Discuss and develop strategies for effective communication.
  2. Develop and discuss strategies involving telephone transactions.
  3. Develop and discuss strategies for dealing with different types of customers.
  4. Discuss ways in which one can encourage customer loyalty.

Course Schedule

Online registration is for debit/credit card purchase only. For other payments, use Standard Registration.

Free tuition for individuals impacted by COVID-19!
*  To Register:  Call our office at 808-455-0477


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.


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