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Leeward Community College's Workforce Development Office (OCEWD) is located on the Diamond Head end of the Leeward Community College campus, with ample free parking. We are on the city bus line, which makes it convenient to commute from anywhere on Oahu.


Get In Touch
(808) 455-0477
96-045 Ala Ike, Room CE 101, Pearl City, HI 96782

Our Location

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Course Number (HLTH5700)

clerk and doctor at reception desk
The Medical Receptionist and Patient Services program provides participants with a foundational understanding of the healthcare delivery system, the role of the PSR and the tools needed to be a front line customer-service agent in a medical office or hospital setting. Responsibilities include (but are not limited to): written and verbal correspondence with patients, scheduling, collecting co-payments, maintaining patient charts, verifying insurance coverage, and ensuring overall patient satisfaction. This course consists of five modules tailored to those with little or no experience, looking to begin a career in healthcare.

Joy Mahiko 
Workforce Development Coordinator

For assistance call our office at 455-0477.

High school diploma or GED equivalent. 9th grade reading level and intermediate computer skills required. Placement test can be taken Monday - Thursday from 8am - 2pm, photo ID is required for testing.

Program Learning Outcomes:

  1. Utilize effective therapeutic communication knowledge and skills in a professional setting.
  2. Demonstrate competency in the technological skills needed for working in health care systems.
  3. Utilize appropriate skills/tools to guide patients attempting to navigate health care resources.
  4. Perform entry-level coordination of care by understanding needs of the patient.
  5. Employ an active understanding of medical terminology, diagnosis and appropriate treatments for such.
  6. Respond appropriately to the social and mental health needs of the patient’s related to the cultural differences and/or language barriers.
  7. Demonstrate understanding of basic ethical and legal issues in health care.
  8. Utilize industry standard software to manage electronic health records.

Course Schedule

Online registration is for debit/credit card purchase only. For other payments, use Standard Registration.

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.

Course Resources

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