Coordinator Contact

For more information call the main office 455-0477
ocewd@hawaii.edu
If you choose not to register via credit card online (below), you may still register by walk-in, mail, fax or email, and pay by cash or check. Credit card payments are only accepted online or in-person.​

​HLTH5700 - Patient Services Representative

​Course Description
The Patient Services Representative (PSR) program provides participants with a foundational understanding of the healthcare delivery system, the role of the PSR and the tools needed to be a front line customer-service agent in a medical office or hospital setting. Responsibilities include (but are not limited to): written and verbal correspondence with patients, scheduling, collecting co-payments, maintaining patient charts, verifying insurance coverage, and ensuring overall patient satisfaction. This course consists of five modules tailored to those with little or no experience, looking to begin a career in healthcare.

Learner Outcomes
Program Learning Outcomes:1. Utilize effective therapeutic communication knowledge and skills in a professional setting.
2. Demonstrate competency in the technological skills needed for working in health care systems.
3. Utilize appropriate skills/tools to guide patients attempting to navigate health care resources.
4. Perform entry-level coordination of care by understanding needs of the patient.
5. Employ an active understanding of medical terminology, diagnosis and appropriate treatments for such.
6. Respond appropriately to the social and mental health needs of the patient’s related to the cultural differences and/or language barriers.
7. Demonstrate understanding of basic ethical and legal issues in health care.
8. Utilize industry standard software to manage electronic health records.

Prerequisites
High school diploma or GED equivalent. 9th grade reading level and intermediate computer skills required. Placement test can be taken Monday - Thursday from 8am - 2pm, photo ID is required for testing.

​​Click The Button Below For Course Schedules And Registration

NAHAM™ Accredited

NAHAM™ accreditation ensures that you are being held to the highest industry standards. Our training prepares you for this nationally recognized certification exam, covering: medical terminology, insurance, revenue cycle, Medicare, patient service and satisfaction, and more.

Downloads

All course details and schedules are subject to change without prior notice.