​Part of the University of Hawai‘i OCET Professional Development Series

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A Proven Approach to Motivation

​A one-day workshop featuring evidence-based counseling for case managers, social workers, and employers.
Date: ​August 17, 2016 • Time: 8:30am-4:30pm • Location: Ala Moana Hotel • Cost: $195
Call 455-0477 for more information about a potential discount for our workforce partners

What is Motivational Interviewing (MI)?

Motivational interviewing is an evidence-based technique which is used successfully in business and personal relationships. Founded by Dr. William Miller, author of over 40 books and 400 articles, ​it is a respectful and compassionate approach, taking into account the listener's perspective, and largely based on 5 general principles (see right). If you're looking for an effective way to motivate your clients toward positive life changes, it's time to begin using Motivational Interviewing.

Who benefits from Motivational Interviewing?

Motivational interviewing can be effective with anyone, anywhere there is room for change. This technique is especially helpful for those who work in social services - front office clerks, case managers, supervisors - who communicate directly with clients. Some common workplace topics will be covered in the workshop:
  • ​Effective questions to ask to gather information
  • Goal setting
  • How to resolve conflicts
  • How to communicate with difficult coworkers/clients
  • Boosting morale in the workplace

Motivational Interviewing Resources

Forbes Magazine Article
This short Forbes article explains how MI​ can be beneficial in business relationships, and the 5 key principles are outlined with short examples.

MI in the Workplace Interview
Kym McNicholas, career expert, sits down with Dr. Mylea Charvat, founder and CEO of Metis Consulting, for an interview about techniques for promoting positive changes through communication.​

General Overview
Case Western Reserve University gives a clear explanation of MI, covering core principles, multiple disciplines, clinical application, research, resources, and more.

Evidence-Based Study
​Case study by the University of Utah and Fort Lewis College evaluating the effectiveness of MI across multiple uses.

Guest Instructor - Robin G. Arndt

​Robin G. Arndt is an Instructor at the Myron B. Thompson School of Social Work (MBT SSW) where he also coordinates Continuing Education & Professional Development activities.  He graduated from the University of Wisconsin – Madison, School of Social Work with both his bachelor and master's degree in social work with a specialization in mental health. 

​Before joining MBT SSW, he worked as Project Coordinator with the Center for Disability Studies' Hawaii Patient Incentives and Rewards to Support Empowerment project at the University of Hawaii at Manoa. Robin’s past work includes Program Administrator with Child & Family Service and coordinating continuing medical education and performance improvement activities at the University of Wisconsin School of Medicine and Public Health’s Office of Continuing Professional Development.

5 General Principles of MI

1 Show empathy – Show acceptance and acknowledge the difficulties the other person is experiencing. Use reflective listening and normalize the other person’s feeling of ambivalence.

2 Amplify discrepancy – Point out the discrepancies you notice between the person’s goal and his behavior in a non-judgmental way to help the other person see when behavior doesn’t line up with goals.

3 Resist arguing – Arguing will likely be useless if you’re trying to motivate someone to change a behavior. Ask questions and keep the conversation focused on the facts.

4 Roll with resistance – If an employee says they won't do anything different, ordering them to do so will likely lead to a defensive response. Instead, help them acknowledge the consequence of not changing their behavior.

5 Support self-efficacy – Support the other person’s personal responsibility in making change. Work to establish a goal with reasonable, attainable action steps. 
​In partnership with the Myron B. Thompson School of Social Work at University of Hawai‘i at Manoa.