coordinator contact

Joy Mahiko
If you choose not to register via credit card online (below), you may still register by walk-in, mail, fax or email, and pay by cash or check. Credit card payments are only accepted online or in-person.​​

​BUS5411 - Japanese Business for the Hotel Industry

​Course Description
This workshop is for employees in the hospitality industry who are not familiar with the Japanese style of business practices, communication and manners. The workshop information and exercises are customized to improve communication and guest relationship management skills. Key concepts include Japanese-style customer service, safe topics and dangerous topics to discuss with Japanese guests, and how to effectively resolve client complaints.

​​Click The Button Below For Course Schedules And Registration

​All course details and schedules are subject to change without prior notice.