Guest Speakers

Annabel Chotzen

Annabel Chotzen is a business consultant, corporate trainer, and professional speaker. For more than twenty years, she has presented training sessions and motivational speeches at conferences, conventions, and Hawaii businesses. She works with organizations to help people: 
  • Overcome obstacles to effective communication 
  • Handle change during challenging times 
  • Provide outstanding customer service 
  • Boost employee productivity and effectiveness 
Achieve their goals and dreams 
Annabel was the Director of the Honolulu Charter Commission, the Director of Judicial Education for the Hawaii State Judiciary, and the Director of Training and Employee Development for Hawaii Gas. She has been an Adjunct Professor at Hawaii Pacific University, the University of Hawaii School of Business, and Chaminade University. Her areas of expertise include Business Communications, Public Speaking, and Professional Development. 

Annabel has a Masters degree in Public Administration from the John F. Kennedy School of Government at Harvard University. 
For more information, visit Annabel’s website at 
Dr. Ricardo C. Custodio MD, MPH

"And in the end, all you can take with you, is all that you have given away." 

Originally, Dr. Ric Custodio planned on working at a free clinic for one or two years as payback for becoming a doctor in Hawaii versus a rice farmer in the Philippines. Thirty years later, he's continued to provide healthcare for the poor and underserved. Payback's a bitch. 

As a Medical Director he has run three thriving community health centers and as a Pediatrician he has practiced in Kalihi, Hilo, Pahoa, Kau, Waianae, Waipahu and now Downtown/Chinatown. Along the way, he helped start the "AlohaCare" health plan, the nation's first pay for performance immunization program, telemedicine on the Big Island and EMR in Waianae. His other titles have included House Call Physician, Homeless Van Physician, Senior Clinical Advisor, DoJ Civil Surgeon, Associate Professor, Medical Editor, LPGA Tournament Doctor, Restau-rateur, Head Groundskeeper and Javelin Catcher. 

Over the last five years, realizing the shortage of medical professionals and vocational healthcare staff, his attention has turned to training. He ran the Waianae Health Academy, started the Waianae Community Campus of the A.T. Stills School of Osteopathic Medicine, instituted the and founded the Waianae School of Community Health whose motto is; “Dare to Dream, Promise to Serve.” Recently at Kalihi-Palama Health Center, he has implemented a Nurse Practitioner Residency Program, a Medical Assistant Externship and a Center Mentor Program. 

Dr. Custodio completed his undergraduate degree at Stanford University, his medical degree at the University of Hawaii and his graduate degree at Harvard University. 
Jonathan Domingo, CPC, CMRS

Jonathan Domingo is an Owner and CFO of A+ Global Professional Services and has been in the medical billing industry for over 18 years. He started his career as a medical biller and worked his way up to the Director of Training for a phy-sician management company implementing Practice Management & EHR systems for physicians in the state of Hawaii. He has provided audits for several offices and acute care hospitals. 

Jonathan serves as a Medical Reimbursement Instructor at Leeward Community College – Office of Continuing Education and Workforce Development (OCEWD) for the past 7 years and at Hawaii Community College-Office of Con-tinuing Education and Training (OCET) in Hilo. He holds credentials as a Certified Professional Coder (CPC) from the American Academy of Professional Coders (AAPC) and a Certified Medical Reimbursement Specialist (CMRS) from the American Medical Billing Association (AMBA). 
Kathy Fennick, RHIA, CCS

Kathy Fennick has over 30 years’ experience in health information management with a focus on coding workflow de-sign utilizing EHR technology, ICD-10, reimbursement systems analysis, case mix analysis, clinical data management, providing multi-disciplinary training/education, as well as coding operations management. She received her bachelor’s degree from the University of Cincinnati. After her fifteen-year career as a coding consultant, Kathy decided it was time to return to her roots as Director of Coding at Stanford Health Care, where she could be effective as a key decision mak-er regarding the ICD-10 implementation. Currently, she is a member of the organization’s Executive Steering Commit-tee for ICD-10, with which she collaborates with clinical and non-clinical departments in all aspects of the ICD-10 im-plementation. Kathy takes a hands-on approach to improvement of the coding workflows utilizing EHR and other au-tomation options. She is a sought after speaker, with experience at the national and state HIM meetings on a variety of HIM related topics. 
Brandon Ho, CIPP

Brandon Ho is the HIPAA Compliance Specialist for Pacific Regional Medical Command based at Tripler Army Medical Center in Honolulu, Hawaii. 

He has 10 years clinical experience in Surgical Services and 6 years of experience as an educator at a parochial school in Honolulu, Hawaii. He was hired by BearingPoint Inc. as a Management Analyst in 2004, overseeing HIPAA Compliance for the Pacific Regional Medical Command. When that contract ended he was hired by the U.S. Army to continue work as the PRMC HIPAA Compliance Specialist. 

He has presented at several functions throughout the country combining his experiences as a teacher and Subject Matter Expert for patient confidentiality to encourage continued respect for patient rights at all levels of patient care. His na-tional speaking experiences include MedExcellence, HCPro, and at the International Association of Privacy Professionals. He is also faculty for the Uniformed Services University of Health Sciences.
Angela Keen

Angela Keen is the Physician Relations Officer at Shriners Hospitals for Children. Angela is a former TV news personali-ty in Hawaii with more than 15 years specializing as a medical news reporter. She spent nearly 5 years at Straub Clinic & Hospital/Hawaii Pacific Health as the manager of physician services/physician relations. During her time at Straub, she was an advocate and communicator for 250 employed physicians in addition to her physician relations work in the community. 

During her time as a health reporter, she received numerous awards for her advocacy in health care. She also accepted two commendations from the governor of the state of Hawaii for her advocacy in health care. She is one of 51 Ameri-cans who received the Congressional Medal of Honor Society’s Above and Beyond award in 2009. It is one of the highest honors a civilian can receive. 

Angela serves on the board of directors for the Arthritis Foundation of Hawaii, she is also on the board of the Friends of the Moiliili Library and mentors to teens in the local community.