Coordinator Contact

William Castillo
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​BUS5508 - Conflict Resolution in the Workplace

​Course Description
Conflict Resolution is a skills-based workshop that explores common conflicts in the workplace. Gain the skills and strategies to move beyond the conflict and resolve business disputes. Learn techniques to maintain composure and confidence as the mediator or negotiator. 

Learner Outcomes
Upon successful completion of this course participants will be able to:
Define the types of conflict and how it can escalate.Know conflict resolution styles and when to use them.Identify effective intervention strategies.Practice different forms of communication to resolve workplace conflicts.Collaboratively problem solve common workplace conflicts.

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All course details and schedules are subject to change without prior notice.